DATA PROTECTION & PRIVACY
1. Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be addressed to the attention of:
The Data Controller, Inukshuk Clothing Ltd, 82 Wembdon Hill, Wembdon, Somerset, TA6 7PZ.
2. Inukshuk Clothing Ltd., is the sole owner of the information collected on this website. It will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. Inukshuk Clothing Ltd collects information from users of our website at several different points. Where an order form exists, we will request information from the user as required. Here a user must provide contact information (such as name, shipping address, landline telephone number) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.
3. We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.
4. This website contains links to other websites with their own privacy policies; Inukshuk Clothing Ltd is not responsible for the privacy policies of these websites.
5. We treat all customers' details as strictly confidential and will never pass on your details to third parties. All customer data is collected at the time of ordering and is done so lawfully and in accordance with the Data Protection Act 1998.
6. If you would like to have your details removed from our online customer database, or if you have any questions you should first contact our Customer Service Department (see Contact Details below).
7. Inukshuk Clothing Ltd has voluntarily registered with the Information Commissioners Office (Registration Number: Z968640X) for data protection purposes and will fully comply with their principles of complying with the Data Protection Act at all times
SECURITY
8. At Inukshuk Clothing Ltd., we realise how important it is to securely store any information that you provide us. Our site (lesswet.com) currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this in the future if we feel you will benefit from greater security whilst using our Website.
9. While we currently use SSL encryption to protect sensitive information online, we also protect your information off-line. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer services representative) are granted access to your personal information. The servers on which we store your personal information are kept in a secure environment.
10. Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
11. Inukshuk Clothing Ltd., will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by telephone. Should you receive an email claiming to be from us requesting this kind of information please do not respond but contact us immediately.
WEBSITE
12. The information contained in the material in this Website is only for information purposes. Inukshuk Clothing Ltd., by permitting the use of this Website, does not hold itself out as providing any legal, financial or other advice. It also does not make any recommendation or endorsement as to any investment, advisor or other service or product or to any material submitted by third parties or linked to this Website. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.
13. The Goods are sold in accordance with the manufacturer's specification, subject to any qualification or representation contained in the Website. Inukshuk Clothing Ltd., do not make any other promises or warranties about the Goods.
14. Inukshuk Clothing Ltd., will make every effort to keep the Website available but cannot guarantee that the Website will always be available, reliable, free from technical inaccuracies and typographical errors or other types of error. Further, we often review the content of the Website to keep it up to date, but we cannot guarantee that it will always be up to date. Inukshuk Clothing Ltd., do not make any other promises or warranties about the Website.
15. This Website contains material submitted and created by third parties. Where this is the case, we shall let you know. We have not been able to verify the accuracy of such material and so you should confirm its accuracy with the relevant third party.
16. This Website also contains links to other websites and resources which are not under the control of and are not maintained by Inukshuk Clothing Ltd., We have no control over such websites and resources. We provide these links for your convenience only but does not necessarily endorse the material on these websites. Your visiting of any external websites via links from this Site is entirely at your own risk. Where it is possible for you to transact through any linked website with a third party, such transactions shall be (and any rights and obligations shall arise) solely between you and the third party. Therefore, you should ensure that you carefully read the terms and conditions for the accessing and use of such websites and resources and, if you suffer losses as a result of accessing and/or using such third party websites and resources, you must claim against the third party and not us.
17. Unless otherwise specified, the materials on this Website are directed solely at those who access this website from the United Kingdom. Inukshuk Clothing Ltd., make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this Website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
18. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
COMPLAINTS
19. We aim to deal with all complaints as effectively as possible. Our complaints handling procedure is designed to be fair, confidential, and helpful and informative. If you wish to make a complaint please contact us either:
By email at care@lesswet.com
By post, please write to us with your complaint to:
Customer Services, Inukshuk Clothing Ltd. , 82 Wembdon Hill, Wembdon, Somerset, TA6 7PZ.
20. Please provide full details of the nature of your complaint, including the products purchased, your order number, your name, address, daytime telephone number, email address and any other information which you think will assist us in resolving any complaint as quickly as possible.
ORDER PROCESSING
21. Where an order form exists, we will request information from the user as required. Here a user must provide contact information (such as name, delivery address, telephone number) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
22. All orders can be placed online through the Website. When you place an order with us online you will be taken through a secure checkout process and up to the point at which you click on 'submit' on the final page of the checkout you are able to add/amend/delete any items that you have place in your basket.
ACKNOWLEDGEMENT
23. If you have supplied us with an email address, we will send you a confirmation of receipt of your Order email once you submit your Order and then you will be sent another email on despatch of your Goods. All Orders placed on the Website will be subject to our acceptance in accordance with these Terms. Upon despatch to you of the Goods ordered, your Card will be debited.
24. Inukshuk Clothing Ltd., has taken every care in the preparation of the content of this Website, and in particular to ensure that (i) prices quoted are correct at time of publishing; and (ii) the Goods have been fairly described. However, please note that we may only accept Orders if there are no material errors in the description of the Goods or their prices as advertised on this Website.
25. Non-acceptance of an Order may be as a result of one of the following:
· One or more of the Goods you ordered are unavailable. We will inform you as soon as possible if the Goods you have ordered are not available;
· Our inability to obtain authorisation for your payment. We may contact you to check your Card details;
· The identification of a pricing or product description error.
DELIVERY CHARGES
26. The delivery charges are applied according to a simple banding structure based on the value of your total basket. There is only one delivery charge per Order.
27. Our current charges (as at 1st January 2007) inclusive of VAT at the prevailing rate charged in the UK per Order are:
Total Basket Value Delivery Charge
SPEND OF UP TO £100 - £3.95
SPEND OF OVER £100 - FREE
REFUNDS
28. Refunds are ONLY applied directly to the same credit/debit card with which the original order was placed. We aim to refund customers within 7 days of receipt
PRODUCT AVAILABLITY
30. If any product that you have ordered is found to be unavailable, Inukshuk Clothing Ltd., will contact you as soon as possible via your email address to inform you. You will then have the option to wait until the product is again in stock or cancel your order at no charge. If you do not respond to the email, it will be assumed that you do not wish to continue with your order.
PRODUCT SIZE & COLOUR
31. Please note that the colours of the Goods are as accurate as the Website allows, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.